The Rapidian Home

You might receive a postcard from the City asking if you like living in Grand Rapids — Here's why.

Grand Rapids is conducting a National Community Survey for feedback on city services and quality of life. Randomly selected residents will be invited to participate via postcards soon, and the survey will be publicly available by March 7.
A photo of City Hall from the view of Calder Plaza.

A photo of City Hall from the view of Calder Plaza. /Allison Donahue

For more information:

call the City’s 311 Customer Service at 616.456.3000 or email [email protected].

As part of its ongoing strategic planning efforts to improve services, the City of Grand Rapids is conducting a National Community Survey (NCS) to evaluate benchmark metrics obtained from the first 2022 NCS survey and to steer decisions in Fiscal Year 2025 budget discussions.

Postcards will be sent out to randomly selected households across the city over the next few weeks, asking residents to participate in the NCS. 

The 31-question survey asks community members about their quality of life, quality of City services, customer service experience, characteristics and opportunities in the community, participation in City programs, among other topics. 

“Community feedback is vital to our City’s strategic planning efforts as we work to measure our progress,” said City Manager Mark Washington in a press release Thursday. “Accountability is one of our core values, and building a connected and engaged community is a priority. Every voice in our community matters.”

Beginning March 7, community members who aren’t part of the randomly selected sample and who still would like to participate will be invited to complete the NCS online. The survey will be available to all community members from March 7-21.

According to the City, the survey is expected to take 15 minutes to complete.

The Rapidian, a program of the 501(c)3 nonprofit Community Media Center, relies on the community’s support to help cover the cost of training reporters and publishing content.

We need your help.

If each of our readers and content creators who values this community platform help support its creation and maintenance, The Rapidian can continue to educate and facilitate a conversation around issues for years to come.

Please support The Rapidian and make a contribution today.

Comments, like all content, are held to The Rapidian standards of civility and open identity as outlined in our Terms of Use and Values Statement. We reserve the right to remove any content that does not hold to these standards.